If you need to return merchandise, Three Boys of Scottsdale Pet Boutique will accept unused, unwashed, or undamaged products (with original tags/labels) within 10 days of receiving the item(s).
Merchandise refunds will only be made in the form of original payment. We do not refund shipping and handling charges. Exchanges will incur additional shipping charges.
Receiving Credit for Your Return
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax.
Shipping and handling costs are non-refundable, unless the return is a result of a manufacturer error or a shipping error.
Damaged or Defective Items
In the case of items damaged during shipment, please immediately contact us. We will work with you to replace your item as fast as we can. If we are able to locate a replacement, we will send it to you at no charge, and will ask you to return the damaged/defective item to us.
Warranties and Repair
We believe in all of our products. However, we are unable to repair damage caused by regular wear and tear. For any manufacturing defects, please contact us and we will be happy to assist you.